Optimizing the intranet

LiveIntercept, our solution for tracking navigation behavior, lets you interact with your internet users in real time, according to the time they spend on a page, the type of page consulted or the functionalities they use. You can make a survey of their expectations and the issues they encounter, as well as know their current level of satisfaction and the reasons they behave the way they do, and adapt your intranet in consequence.

Very easy to use, LiveIntercept ensures smoothness and responsiveness in the implementation of your targeted and occasional communication actions. You can display information according to pre-established rules, such as when a section is entered, on a specific page or on a pathway – all at a specific time.

• Communication: Highlighting of messages and information according to pre-established navigation rules: online help for a new section, reminder of a Works Committee meeting date, news items, registration for an event, etc.
• Contents: What is the relevance for employees of the contents presented? Are employees informed of news items and changes in the contents? Is access to information optimal?
• Collaboration: How are shared work areas and specific business tools being used? What kinds of collaborative tools do employees want? What do they think about training on these tools?
• Interactivity: Which applications foster exchange among communities and employees who have the same centers of interest? Do the forum, chats and discussion areas have a stimulating effect?
• Ergonomics: Not all employees are able to master IT tools on the same level. Is the time it takes to learn how to use an interface nearly instantaneous for all company employees?
• Independence: Are employees able to manage information on their own? Have new online procedures (requests for time off; car, PC and room reservations) been adopted? Which functionalities are appreciated, and which are not?