- Market research
- Employee surveys
The principle of the insatisfaction alert is as follows
During the purchasing process and purchasing follow-up, it is possible to easily implement a permanent way to measure satisfaction, with alerts in case of dissatisfaction.
1. The questionnaire is available 24/7.
2. Purchases (or customer events) trigger an email from our platform or from your site or CRM system.
3. The customer/prospect answers the online questionnaire.
4. If the answer to a question is outside the desired values on one or more indicators (note on a scale, average, score), an automatic alert is sent by email to one or several customer managers for processing.
5. In parallel, all answers are recorded on our platform and sent to your CRM system. Everyone has access to the data in real time and without manipulation.
In addition to obvious methodological and marketing advantages, there are also the advantages of ease of implementation, personalization of messages by customer segment, full tool automation, total independence and tightly controlled costs.
For more information, you can call us at +33 1 57 42 42 42. We’ll be happy to demonstrate all the technical and methodological possibilities we offer.
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