- Market research
- Employee surveys
Mobility is everywhere with the rapid development of smartphones and tablets. Multi-screen has become the norm, most people use multiple devices to connect to Internet. Smartphones have become an integral part of our daily life. According to Google Customer Barometer, 77% of users browse Internet daily on their smartphone and most of them would never go out without.
Ensuring a good response rate to your online surveys, means providing the same experience on all devices: smartphone, tablet and desktop computer.
Ways of asking questions have been considerably impacted by this new collection channel: studies are shorter and can be carried out in real-time and systematized with responsive design that adapts to each device. Studies indicate an average response rate that is twice that of an online study filled in using a computer.
The AreYouNet technologies enable customers to respond to satisfaction surveys at any time of day: in the morning from their smartphone while traveling, in the office using a computer and in the evening at home on their tablet while sitting comfortably on the sofa. The questionnaire is displayed perfectly on all screens with a suitable navigation to each device.
To help you in optimizing the display of the questionnaires, we have added responsive design options in the graphic themes menu of the online surveys platform. It is simple and effective, just set one-time the versions of the graphical theme, and they will be automatically applied to each screen: smartphone, tablet, landscape or portrait.
So think about improving customer satisfaction studies by implementing your satisfaction barometer via smartphone with AreYouNet!
For more information, you can call us at +33 1 57 42 42 42. We’ll be happy to present you all the technical and methodological possibilities we offer.
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