Technological change leads to new ways of management which prefer collaborative utilization. But the tool alone does not ensure collaboration. Employee productivity is affected by the complexity or malfunctioning of internal tools and applications. The best way to identify possible improvements is to question users in a systematic, real-time way.
The goal of IT surveys aims to properly measure user satisfaction with computer tools and evaluate hotline operation, including rapidity of intervention and the quality of response provided.
Online questionnaire flexibility responds to operational needs and the evolution of company requirements. The implementation of an automatic system which is able to effectively survey the different IT units enables structuring and ordering your actions to optimize internal technical support.
To react immediately and ensure better organizational operation:
Ensure automatic measurement of satisfaction with applications used by employees and recover results in real time on a dedicated Web portal.
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The survey platform lets you configure your online questionnaires in an ergonomic way for users and allows easily including an alert system to warn you in case of dissatisfaction.
The Web dashboard is a portal which provides data feedback to follow the evolution of results. To share all or part of the data within your organization, you can provide personalized access to the people you choose.
The data processing module is a complete solution for in-depth analysis of collected data and editing made-to-measure reports.
We can help you define and implement your specific projects, such as the implementation of an online user satisfaction barometer. Our team of experts will take charge of creating and administering the questionnaire and will provide feedback data in the desired format.
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The Net Promoter Score (NPS®) or customer recommendation index is a type of question that you can select for your …
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Our users testify
The services of AreYouNet were highly appreciated by all IT Department managers and, in particular, by the IT Department itself, which emphasized the clarity of information presented after a collection phase which turned out to be a simple formality.
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AreYouNet is a SaaS platform that offers you Online Survey and Reporting Online Solutions since 2011. We accompany research institutes, agencies and companies on a daily basis in their online information gathering and reporting projects: marketing studies, website studies and satisfaction studies. AreYouNet is a brand of ODiTY Group.
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