Barometer online

A barometer is the repetition of a measurement at more or less regular intervals to isolate any variation in an indicator used to drive an activity. Barometers are systematized within large groups, as well as for retail distribution stores and pure play companies on the Web. They can take on very different shapes just for the collection phase.

Barometer online

Our approach to barometers is based on a search for a methodological-technical-optimal cost mix defined from your goals, which generally are the following:

APPROACH

  • Evaluate service quality
  • Measure the level of quality expected by customers (internal or external)
  • Determine the priority action areas for improving fidelity

Step

The approach implemented will thus take the following shape:

  • Isolate satisfaction criteria
  • Measure the importance of these criteria in satisfaction
  • Identify priority criteria
  • Implement an action plan
  • Verify action plan impact

Then take up the other criteria and apply the same method. Logically, then, the questionnaire will be modified with almost each wave of collection, contrary to preconceived ideas on the subject.

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Our added value for barometers

  • Support you in your methodological approach: choice of frequency, types of questions, processing types (NPS versus impact matrix)
  • Define a truly specific process: questionnaire, collection, reporting and monitoring chart based on the power of the AreYouNet modules

From preparation of the monitoring chart to data collection, everything can be configure so that your barometer meets all your goals and constraints.

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works ?

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