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Evaluation of IT support

Keep an eye on IT service quality: help desk, softwares, tools and computer material

IT service quality measurement online
Technological change leads to new ways of management which prefer collaborative utilization. But the tool alone does not ensure collaboration. Employee productivity is affected by the complexity or malfunctioning of internal tools and applications. The best way to identify possible improvements is to question users in a systematic, real-time way.

The goal of IT surveys aims to properly measure user satisfaction with computer tools and evaluate hotline operation, including rapidity of intervention and the quality of response provided.

Online questionnaire flexibility responds to operational needs and the evolution of company requirements. The implementation of an automatic system which is able to effectively survey the different IT units enables structuring and ordering your actions to optimize internal technical support.

Our IT support evaluation survey solutions


To react immediately and ensure better organizational operation:
  • A top-performing and secure collection infrastructure
  • Two ways of precisely measuring user satisfaction:
    • After each support intervention, the user automatically receives a questionnaire
    • All users are asked to fill out a satisfaction questionnaire on a regular basis
  • Automatic alert triggering when the level of satisfaction is insufficient
  • Satisfaction survey results presented as a report according to your criteria: by period, type of infrastructure, service or BU

Carry out online surveys with full independence

  • The survey platform lets you configure your online questionnaires in an ergonomic way for users and allows easily including an alert system to warn you in case of dissatisfaction.
  • The Web dashboard is a portal which provides data feedback to follow the evolution of results. To share all or part of the data within your organization, you can provide personalized access to the people you choose.
  • The data processing module is a complete solution for in-depth analysis of collected data and editing made-to-measure reports.

Entrust us with your projects


We can help you define and implement your specific projects, such as the implementation of an online user satisfaction barometer. Our team of experts will take charge of creating and administering the questionnaire and will provide feedback data in the desired format.

Best practices and advice

Ensure automatic measurement of satisfaction with applications used by employees and recover results in real time on a dedicated Web portal.
"The services of AreYouNet.com were highly appreciated by all IT Department managers and, in particular, by the IT Department itself, which emphasized the clarity of information presented after a collection phase which turned out to be a simple formality."

Dassault Group


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