AreYouNet.com has developed technologies which really go further than simple management of a survey on Internet since they are capable of integrating, updating and enriching information coming from Company CRM (Client Relations Management) databases.
The technologies developed by AreYouNet.com are innovative and communicative: For each of the phases of publication of a questionnaire, the platform can interact with the Company information system for the purpose of presenting the respondent with data that is totally personalized or to enrich the CRM database.
The eXchange Server option offers several advantages which contribute to developing the attention and involvement of the respondent:
To not ask a question where the reply is known. Personalize the questionnaire for the respondent. Define filters based on profile parameters. Link several surveys depending on the profile of the respondent.
Otherwise, it allows putting in place automated processes of qualification, sales monitoring, measurement of client satisfaction, ... and alerts based on analysis of data collected.
AYN eXchange Server is addressed to subscribers to the AreYouNet.com platform having a client database and who wish to arrange this data within questionnaires.
Interfacing with the Company data is performed at 3 levels and enlarges the field of possibilities offered by the survey tool :
The profile parameters: The parameters defining the profile of the respondent are integrated and exploited at the moment of displaying a questionnaire and they mainly allow it to be personalized. Information reading: During the reply phase, complementary information can be retrieved from the Company database for the purpose of being displayed or used on the questionnaire. Data enrichment: As soon as a questionnaire is answered, the information it contains can be automatically transmitted to the Company with the objective of enriching or updating its CRM databases.
|
